| Modular Design |
| The RoomService II unit is modular in design, making
parts replacement simple and easy. Hotel engineering personnel will be trained to
effect replacement of parts. |
| Spare Parts |
| Spare parts based on the number of units installed will be provided.
This inventory of spare parts will be kept at your property. |
| Sample Maintenance & Service Provisions
(Refer to
Agreement for specific provisions) |
- The maintenance and service warranty period is for one year following acceptance of
installation.
- Full telephone support via RoomService II Help Line Support shall be provided 24 hours a
day, 365 days a year.
- If a service visit is required, response time shall be within eight business day hours
or next business day, depending upon the time and nature of the call.
- A telecommunications modem which will provide online electronic customer support is
included with the computer. The hotel is responsible for installing and maintaining
a dedicated telephone line (for incoming calls only). Included with this service
are:
 | Online question and answer facility. |
| Configuration management. |
| Automated problem determination. |
Additional facilities provided remotely through the electronic customer support network
are:
| Hardware Fast Path, whereby a hardware problem is passed to the
Service System and
routed to the appropriate support representative. |
| Software Fast Path, whereby software problem is passed to the
Service System and routed
to the appropriate support representative. |
The heart of Inn Room Systems, Inc. service is the people who provided it. Our
support team is comprised of highly trained customer engineers, specialists and managers,
all committed to providing the best support system possible. Together, they provide
the maximum availability of the in-room refreshment units and overall in-room refreshment
service information management system.
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Copyright © 2000 Inn-Room Systems, Inc.
Last modified: January 04, 2000
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